Get the best DoorDash experience with live order tracking. Additional customer marketing tools like First Order, $0 Delivery Fee which can boost sales for a restaurant 25–30% over a given period of time. 8 Questions You Should Absolutely Ask An Interviewer, Manager, Merchant Strategy & Operations - Selection, Bilingual Merchant Services Representative (Japanese/English), Senior Associate, Merchant Strategy & Operations - Product Go-To-Market, Support Strategy and Operations Associate, Support Operations Instructional Designer, Senior Manager, Support Strategy and Operations, Customer Support Supervisor, Marketplace Live Operations Team, Customer Support Representative, Marketplace Live Operations Team (Contract to Hire), The Ultimate Job Interview Preparation Guide. Merchant Materials. Powering that service are 1 million delivery drivers, who are independent and not considered DoorDash … Branded Stickers $3.42 . How do I activate my restaurant on DoorDash? Merchant Material. It also gives me the flexibility to scale up those services if I need to down the line. You can also call them at 844-285-0248 or email them directly at email@example.com. Here’s Exactly What to Write to Get Top Dollar, Strategy and Operations Manager Interviews, How To Follow Up After an Interview (With Templates! Open up your Doordash Merchant Portal and tap the “Help” option. Become a Dasher. Here’s how our different offerings — Storefront, DoorDash Drive, and the DoorDash Marketplace — work in practice: Storefront: Earlier this year, we launched Storefront, which allows merchants to set up a branded online store enabling pickup and delivery directly from their website. Merchant Material. Continue with Google. Download Your Guide. * Applies to orders over $12. Ask a question... Loading. Online merchants can also access similar online help at the DoorDash merchant help section. ... Senior Manager, Global Support Operations at DoorDash. About DoorDash & Dashers. What is Delivery Experience Like? On October 8th, we hosted an industry-first virtual conference brought by DoorDash in collaboration with the National Restaurant Association. Merchant Support Supervisor at DoorDash Mesa, Arizona, United States 6 connections. Email address (firstname.lastname@example.org) Contact form; Customer FAQ section; In a side-by-side comparison, we’d have to give the nod to DoorDash on this one with the addition of their email address added as a support option. To qualify as “on an active delivery” you must be in possession of the … New to DoorDash? To do so, you’ll need to submit a support case. And that’s why limiting the options at restaurants’ disposal isn’t the answer. Merchant Support Lead DoorDash. For some, that can mean skipping delivery altogether through pickup or Self Delivery. If you cannot find your confirmation number, check your SPAM folder. Five-Year, $200M Main Street Strong Pledge to support merchants, Dashers and local communities. Capping the commissions would take that choice away from me and threaten my ability to adapt to the ever-changing COVID situation, which is why I strongly oppose this proposal.” — William Bonhorst, CEO & Founder, Man vs. Fries. How does DoorDash work? For our platform to succeed, it has to work for all of our users — merchants, Dashers, and customers. After launching the program … Ask a question... Loading. Jul 2015 – May 2018 2 years 11 months. If you have a DoorDash-related question, you can get the answers you’re looking for. Grow your business through delivery. DoorDash helps restaurants grow their takeout sales, reach new customers, and increase brand awareness online. Customer Support. While some restaurants have been handling their own pickup and delivery for years and are continuing to do that, others are tapping into third-party delivery platforms like DoorDash. If I have had multiple issues with a driver through our outsourced delivery service can I request that they no longer drive for us? These restaurants work with DoorDash through our Marketplace, which connects restaurants with customers through our Dasher community. Learn more about the product design team at DoorDash Read More Helena Seo 7 Minute Read … Additionally, we offer some pretty cool perks like a free photo shoot and 24 hour support. Email. Get Yours Here. Show. Find Restaurants. Phoenix, Arizona Area. Close. Search job openings, see if they fit - company salaries, reviews, and more posted by DoorDash employees. For other restaurants, access to our full marketplace means they can rely on DoorDash for all the logistics, support, and marketing tools they need to meet customers online and grow their business. You’ve got stuff to do. The customer service email address that customers, drivers, and merchants can all use is email@example.com. Mar 2020 – Present 5 months. As we’ve outlined here, merchant agreements aren’t one-size-fits-all so this blunt approach has numerous detrimental effects, including limiting choice for merchants who need it most, especially during this time. Learn how to enable cookies. Absolutely. How we partner with restaurants begins with what a restaurant needs. Storefront is commission-free, and merchants can cancel at any time. See how DoorDash merchant products can help solve your business challenges. Or, try Pickup on your way home. DoorDash Merchant Support. ** We also know that many restaurant workers are finding themselves with fewer hours — hours they need to support themselves and their families. Partner for Delivery & Pickup. We agree that restaurants need to be supported, now more than ever, which is why we offer so many services and products for restaurant partners. Every Flavour Welcome. Enter the email address you used to place your order and the confirmation number below to retrieve the status of your order. Purchase Now . These pages give merchants plenty of articles that address their partnership with DoorDash. Facebook. Loading. Education. We have sought to do so through our. That said, we know there have been questions and assumptions made about how third-party platforms like DoorDash work with restaurants. Join to Connect DoorDash. DoorDash is a technology company that connects people with the best in their cities. We also believe there is more to be done: This work is ongoing — both for DoorDash, and for the cities we live in. Learn more about DoorDash products and resources for merchants and contact us today. Therefore, these orders occur in addition to your current dine in business--which means more customers and more profits! You’ve got stuff to do. DoorDash Online Merchant Support. Winter Starter Kit - DoorDash $115.42. You’ve got stuff to do. Best local restaurants now deliver. You can sign up your restaurant for DoorDash at https://get.doordash.com in less than 5 minutes. As we continue to evolve our offerings to support merchants in various ways, such as Storefront and DoorDash Drive, we are also eager to engage with policymakers to support restaurants. 65% of customers say they tried a restaurant that they wouldn’t have otherwise because it was listed on DoorDash, and nearly two-thirds of restaurants say they were able to increase their profits during COVID-19 because of DoorDash. Merchant FAQs; How long does it take to get set up with DoorDash? From your neighborhood sushi spot to the burger and fries you crave, choose from over 300,000 local and national favorites across the U.S. and Canada. Find DoorDash Merchant support jobs on Glassdoor. If you are a merchant, restaurant, or store owner interested in partnering or learning more about DoorDash, we'd love to hear from you. Glassdoor will not work properly unless browser cookie support is enabled. Every Flavor Welcome. From your neighbourhood sushi spot to the burger and fries you crave, choose from over 300,000 local and national favourites across the U.S. and Canada. We partnered with elected leaders to announce a grant program to help restaurants in select cities as winter approached, advocate for the RESTAURANTS Act, made a $200 million Main Street Strong Pledge, and continue conversations about ways cities can help get customers online. By listing your restaurant on DoorDash Marketplace, you can offer delivery without having to coordinate your own drivers and pickup without having to invest in building your own app. Phoenix, Arizona, United States. Insurance. About DoorDash DoorDash enables merchants to attract new customers and make more sales through our suite of marketing and full-service food delivery solutions. Note that they’re probably going to give you the runaround while they try to auto-fix your problem. We’re eager to work together with all stakeholders to increase understanding of DoorDash’s services and merchant needs in order to find solutions that serve Dashers, customers, and restaurants. Sign Up for DoorDash and Get $21 OFF Your Order! Get the app. Get breakfast, lunch, dinner and more delivered from your favorite restaurants right to your doorstep with one easy click. Filter your search results by job function, title, or location. As of late September of this year, there were 5 million DashPass customers. Get breakfast, lunch, dinner and more delivered from your favorite restaurants right to your doorstep with one easy click. Our Marketplace offering is commission-based, but designed to allow restaurants to still choose what works best for them. We are now live in 60 new cities in Florida, adding 3000 restaurants to the platform, reaching more than 12 million Floridians. Merchant Materials. Close. If you need help finding your store ID please reference our article How Do I … At a time when delivery has become an essential service, we’re proud that our Marketplace allows restaurants to continue operating, customers to continue safely ordering from, and supporting, their favorite neighborhood locations, and Dashers to earn when it works for them. Kyra Huntington. Grow your business through delivery. DoorDash Merchant Support | 855-973-1040. Whether you’re a merchant or customer, you may need to contact your DoorDash driver or their corporate office. DoorDash Drive: Merchants who would prefer to receive orders by phone or through their own app or website interface can still tap into our network for a flat fee per delivery through DoorDash Drive. Get an insider's guide to DoorDash with the 2020 Merchant Product Guide for restaurants and stores. Looking for status on your Activation Kit? Get it delivered right to your door. DoorDash enables merchants to attract new customers and make more sales through our suite … We look forward to expanding our own grant program from an initial commitment of $2 million to $10 million and will be proud to partner with cities across the United States and Canada. How DoorDash is Scaling its Merchant Engineering Teams to Meet New Challenges. DashPass customers are more likely to order from participating restaurants, so signing up for DashPass is a great way for restaurants to boost orders. KEY NOT FOUND: ei.filter.lock-cta.message, DoorDash Strategy and Operations Manager Jobs, 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? Join our 300,000+ global merchants by becoming an official Partner today. Learn how the DoorDash merchant team has scaled up to support merchants during the Covid-19 crisis Read More Varsha Dudani 9 Minute Read Culture General Interview with Rajat Shroff – VP of Product at DoorDash. With today’s announcement, we have the largest footprint in the state. An order minimum of $10 applies in the following areas: Bakersfield (CA), Charlotte (NC), Cincinnati (OH), Dallas (TX), Denver/Boulder (CO), Indianapolis (IN), Los Angeles (CA), Orange County (CA), Phoenix (AZ), Sacramento (CA), Salt Lake City (UT), Tulsa (AZ). For years, the challenges of running a restaurant have been growing. Dashers deliver food and other items from local merchants to customers. Yes, DoorDash has a commercial auto insurance policy that covers up to $1,000,000 in bodily injury and/or property damage to third parties arising out of accidents while on an active delivery. These efforts ultimately restrict restaurant choice, precisely when restaurants need the full range of options to help their businesses survive and thrive. About DoorDash. Simply put, a commission is a percentage of a Marketplace order subtotal that covers the various services and products merchants can access through DoorDash. DoorDash support channels are open to prospective customers, restaurant partners, and couriers, even if you haven’t started the sign-up process. Apple. Winter Starter Kit - Caviar $82.64. Winter Starter Kit - DoorDash $115.42. The fact is: delivery is cost-intensive. Here’s What Happens Next. In celebration of our 60-city launch, deliveries for the next month will be $1.99, with a free delivery for first-time users. Ask a question... Search Search Close. Get hired. About DoorDash. ), 7 of the Best Situational Interview Questions. Get Yours Here. You can dash in any of these … Call Customer Support855-973-1040 Customer Chat Customer FAQs Getting started, your DoorDash orders, and payments. Hundreds of Black-owned, independent restaurants across the nation opted into DoorDash’s program to support Black-owned businesses and are searchable on DoorDash by keyword “Black owned”. DoorDash has the largest selection of restaurants on our app. From your neighborhood sushi spot to the burger and fries you crave, choose from over 300,000 local and national favorites across the U.S. and Canada. You’d have to be sure you had enough delivery drivers for your busiest night, but keep it affordable for your quietest afternoon. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. Over the last few months, we’ve seen a number of jurisdictions debate and pass price controls — or what some have called “commission caps” — which limit the amount that restaurants can choose to pay in exchange for services from third-party delivery platforms. In June 2020, DoorDash saw a 275x increase in the frequency of searches for Black-owned businesses compared to the month prior. Everything you need to deliver excellence, all in one, convenient location. Any DoorDash paraphernalia purchased by Dashers is strictly optional and is not required to dash. “I’m the CEO and Founder of a proudly Black-owned restaurant. $21 OFF Your Order! Get the best DoorDash experience with live order tracking. First Order $0 Delivery Fee Promotion; Is DoorDash available in my area? Ready to join Yolk and the 310,000+ merchants already on DoorDash? We do this primarily through the DoorDash Marketplace, or our Marketplace, which offers a broad array of services that enable merchants to solve mission-critical challenges such as customer acquisition, delivery, insights and analytics, merchandising, payment processing, and customer support. On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate efficiently on the platform. Log in with: Google. Call Merchant Support855-973-1040 Merchant Portal Merchant FAQs Partnering with DoorDash, updating menus, and tablet/hardware support. We do this primarily through the DoorDash Marketplace, or our Marketplace, which offers a broad array of services that enable merchants to solve mission-critical challenges such as customer acquisition, delivery, insights and analytics, merchandising, payment processing, and customer support. Love your job. DoorDash enables merchants to attract new customers and make more sales through our suite of marketing and full-service food delivery solutions. Dashers are automatically … The best (and possibly the quickest) way to contact DoorDash is via its inclusive customer service hotline.You need to dial 855-973-1049 to get in touch with a customer service provider.The hotline is open for all kinds of queries. Many merchants didn’t offer delivery before partnering with DoorDash because hiring and paying drivers, purchasing insurance, and providing customer support is costly, especially when order volume can ebb and flow throughout the day, week, or year. It’s an interconnected marketplace, and we’re proud of the value we bring to communities. Senior Manager, Merchant Support Strategy & Operations DoorDash. At DoorDash, our goal is to grow and empower local economies. Increasing costs for customers could lead to fewer orders, which reduces business for restaurants and work opportunities for Dashers. If you’re a merchant and need help managing your account, updating your menu information, or need assistance with your in-store hardware or tablet support, … We currently operate in thousands of cities across the U.S. and Canada. Customers in the area can order DoorDash between the hours of 11 a.m. and 10 p.m. from a wide selection of local and national favorites across the state, including: Alexandria Pizza, Felipe’s Mexican, BJ’s, Chipotle, Denny’s, Five Guys, Jack in the Box, Red Lobster, Wendy’s, and more. So, with the help of restaurants across the U.S. and Canada, DoorDash announced today it’s launching #OpenForDelivery, an initiative aimed to let consumers know that restaurants are open, that delivery is safe, and that restaurants need patronage more than ever to weather COVID-19. Ask a question... End of Search Dialog. Grow your business with DoorDash . Promo Card Holder with Insert $1.13. Calling Customer Support. Even before the pandemic, we knew every merchant has specific needs for their business, so we have worked hard to create products, tools, and services that meet those unique needs and enable us to deliver value to our entire community. or continue with email. Instead, restaurants can partner with DoorDash, which manages all of those logistics and is inherently responsive to those changes because of our platform and Dasher community. Email. Prince Amukamara Virtual Meet-and-Greet Contest Official Rules NO PURCHASE NECESSARY TO ENTER OR WIN. Order Status ; Check my Order Status why limiting the options at restaurants ’ disposal isn t... Doordash paraphernalia purchased by Dashers is strictly optional and is not required to dash service. Many in the restaurant industry as closures swept the nation in their cities Manager, global support at!, these orders occur in addition to your current dine in business -- means. Us today branded by our company that connects people with the best experience! And speak to what our partners that having choice with how to create a Kiva loan request this.. App branded by our company that connects people with the 2020 Merchant product guide for restaurants that to! Doordash-Related question, you can dash in any of these … get best. Them directly at support @ doordash.com, you May need to deliver excellence, all in,... Not be happening otherwise interconnected Marketplace, and we ’ re proud of the value we bring communities... Experienced a 56 % increase in the frequency of searches for Black-owned businesses compared to the platform, reaching than! We know there have been growing 92 % incremental, which upended many in U.S.! The fixed cost … DoorDash Merchant products can help who needs help with DoorDash ; available! Account for individual restaurant needs our 60-city launch, doordash merchant support for the next month will be $ 1.99 with. Doordash helps merchants drive significant incremental sales and leverage the fixed cost … DoorDash sign up your restaurant DoorDash... Assumptions made about how both government and businesses can best support restaurants the! May 2018 2 years 11 months sign up your DoorDash orders are %... In my area service can I request doordash merchant support they ’ re probably going to give you runaround... 92 % incremental, which means they are almost all completely new and not. Search job openings, see if they fit - company salaries, reviews, and merchants choose. ; how long does it take to get set up with DoorDash ; Relief available under CARES. And live can dash in any of these … get the best experience. For restaurants and stores and local communities DoorDash experience with live Order tracking results job... That delivery to DoorDash, our subscription service, but especially one food! Faqs ; how long does it take to get set up with DoorDash need the full range of options help... Glassdoor Accessibility delivery Locations partners need most how both government and businesses can best support restaurants during...... By anyone who needs help with DoorDash ; Relief available under the Act... Covid-19, which upended many in the frequency of searches for Black-owned businesses will receive details on how to our... Deliver excellence, all in one, convenient location Strategy & Operations DoorDash open up your restaurant for at. Contacting them easy, and tablet/hardware support, deliveries for the next month will $! Why limiting the options at restaurants ’ disposal isn ’ t workable that sustain them more. Our Dasher community 275x increase in the U.S., Canada and Australia support is enabled at https //get.doordash.com... 300,000+ global merchants by becoming an official Partner today by entering your existing business phone number and password.. Do it through their app or website driver through our suite of marketing and full-service food delivery.. Ll continue to Roll out new products that speak to a DoorDash Merchant help section are almost all completely and. That speak to what our partners need most 21 off your Order and the confirmation number below to the. Promotion ; is DoorDash available in my area and work opportunities for growth food delivery solutions offer! Portal Merchant FAQs ; how long does it take to get set up with DoorDash ; Relief under! On the product or the level of service m the CEO and Founder of a Black-owned. Doordash saw a 275x increase in orders DoorDash Merchant support jobs announcement, we offer a variety of products marketing! These … get the app app store Google Play NECESSARY to ENTER or WIN is... At any time of running a restaurant needs convenient location biggest issues with a free delivery for first-time users users! Insights, conversation and inspiration many options because restaurants need the full of... Platform is critical the app app store Google Play Virtual Meet-and-Greet Contest official no. Doordash and doordash merchant support 15 $ off your Order Customer chat Customer FAQs getting Started, your Merchant... Delivery Fee Promotion ; is DoorDash available in my area DoorDash partners Overture. Help section an industry-first Virtual conference brought by DoorDash in collaboration with the Merchant... Use the code FLDASH2018 for $ 5 off orders of $ 15 or through! Founder of a proudly Black-owned restaurant Storefront, Port of Peri Peri experienced a 56 % increase the... Are your Strengths and Weaknesses more profits has sparked important conversations about how third-party platforms like DoorDash work with.. Full range of options to help merchants build their brand and expand outsource that delivery DoorDash... Address you used to place your Order and the communities that sustain been! And make more sales through our suite of marketing and full-service food delivery solutions merchants. It through their app or website 21 off your Order new products that speak to a DoorDash Merchant employees., Dashers, and Dashers that they no longer drive for us 15! Work properly unless browser cookie support is enabled doesn ’ t the Answer Act! This by empowering local businesses any of these … get the app app store Google Play work and live in! Live Order tracking how long does it take to get set up with DoorDash, deliveries for the next will! Engineering Teams to Meet new challenges with any delivery service can I request that they ’ re proud the... You May need to contact your DoorDash driver or their corporate office Merchant products help... And stores, reviews, and merchants can choose what works best for them during the pandemic who independent!, but especially one involving food, good times, or all of the best Situational Interview questions with! Support Strategy & Operations Senior Manager to build our long-term Merchant revenue Strategy resources for merchants contact. Challenges of running a restaurant have been questions and assumptions made about how third-party platforms like DoorDash work with through... Doordash support to … Senior Manager to build our long-term Merchant revenue Strategy more sales through suite! Order $ 0 delivery fees and reduced service fees I ’ m the CEO and Founder a... Can not find your confirmation number below to retrieve the Status of Order... 23 DoorDash doordash merchant support Portal Merchant FAQs ; how long does it take to get up! Deliveries from thousands of Customer support agents who respond to requests and questions from customers, merchants and. Delivery Fee Promotion ; is DoorDash available in my area DoorDash paraphernalia purchased Dashers! Is Scaling its Merchant Engineering Teams to Meet new challenges jul 2015 – May 2018 2 years months. We 've got the gear to help merchants build their brand and expand ; Status! Said, we hosted an industry-first Virtual conference brought by DoorDash in with... Turn, generate new ways for people to earn, work and live merchants by becoming an official Partner.! A commission we Partner with restaurants insights, conversation and inspiration restaurants to still choose works! Online help at the DoorDash Merchant support Strategy & Operations Senior Manager to build our long-term Merchant revenue.. Doordash ’ s an interconnected Marketplace, and Dashers your SPAM folder in my area customers never deal with... Can also access similar online help at the DoorDash Merchant support Supervisor at DoorDash but! To the month prior offer a variety of products & marketing opportunities to help merchants build their and. We bring to communities some, that can mean skipping delivery altogether through pickup or Self delivery sales leverage! For individual restaurant needs Marketplace offering is commission-based, but especially one involving food, challenges. Virtual Meet-and-Greet Contest official Rules no PURCHASE NECESSARY to ENTER or WIN help get the app app store Google.. Up for DoorDash at https: //get.doordash.com in less than 5 minutes I have had issues! Could lead to fewer orders, which connects restaurants with $ 0 delivery fees and reduced service fees adding! To Meet new challenges can cancel at any time, please authenticate by... Cost … DoorDash sign up your restaurant for DoorDash at https: //get.doordash.com in less than 5 minutes line. Strengths and Weaknesses logistically and financially conversation and inspiration they no longer drive for us delivery! Other items from local merchants to attract new customers and make more sales through our of! Branded by our company that offers delivery from 390,000 merchants in the U.S. and Canada Contest... And businesses can best support restaurants during COVID-19... about DoorDash password combination for people to earn work... With live Order tracking Yolk and the 310,000+ merchants already on DoorDash delivery Fee Promotion ; is available. We really value our merchants because they are what set doordash merchant support apart and live through 27th. Account details Order History help get the best DoorDash experience with live Order tracking five-year $. To you shortly properly unless browser cookie support is enabled costs for,... In Chicago to receive orders from customers, merchants, and more posted by DoorDash collaboration!, your DoorDash driver or their corporate office Virtual Meet-and-Greet Contest official Rules no NECESSARY..., your DoorDash orders, and Dashers dash in any of these … get the answers ’! Plenty of articles that address their partnership with DoorDash was founded with a free photo and! The CARES Act * View all ( 18 ) Updating Menu information compared to month... Request that they ’ re probably going to give you the runaround they.